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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79490
Experience:  9+ years being an appliance technician with factory training.
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I have a samsung over the stove microwave model# SMH21175

Customer Question

i have a samsung over the stove microwave model# ***** the problem is that when you open the door the turnstile starts turning and you can hear what i hope is the ventilater fan and i hope not radiation.
Submitted: 9 months ago.
Category: Appliance
Expert:  Tyler Z. replied 9 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 9 months ago.

So first, the magnetron isn't turn on when this issue is occurring so you don't have to worry about radiation leaking out. The problem is that one of your 3 door switches has failed an needs to be replaced. Below is a video on how to take the control panel off your microwave so you can access the door switches through the left side of the control panel area. You'll need a multimeter to test the door switches but the faulty door switch needs to be replaced. The video in the link below is of a Whirlpool microwave, but the process is the exact same for your Samsung unit. Just replace the faulty door switch and you'll be good to go again.

CLICK HERE for video

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Expert:  Tyler Z. replied 9 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?