How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a Wirlpool Gold & the Freezer has stopped working.

Customer Question

I have a Wirlpool Gold & the Freezer has stopped working. The refrigerator is cool, not nearly as cold as it was but it cool enough to keep food in it for now. I'm at work so I'm thinking it's better I contact you when I'm near the unit.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Wirlpool Gold model #GSF26C4EXBOO. I'm estimating 4 years old maybe when we bought it.
JA: Do you plan on doing the work yourself?
Customer: My husband will try. But I will also tell you, about 1 year after purchasing it new, it the fridge side started freezing everything in the back of the fridge but we never attempted to get the thermostat checked.
JA: Anything else we should know to help you best?
Customer: No
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 year ago.

Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Expert:  Kelly replied 1 year ago.

If there is frost built up on the cooling coil it will cause the issues you are seeing.

Customer: replied 1 year ago.
Kelly, I explained in the beginning I was at work & wasn't near my unit so I needed to do this when I got home. I can't answer your questions now.
Customer: replied 1 year ago.
Hello?? Are u there?
Expert:  Kelly replied 1 year ago.

Yes, I am here. You can reply back when you get home.