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Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 3101
Experience:  Owner at Scott's Appliance Repair
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My GE refrigerator won't cool. compressor is running.

Customer Question

My GE refrigerator won't cool. compressor is running.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: GSHSGDBCSS About 2 years old.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: the capacitor reads 11.8 uf and it is supposed to be 12 uf. Start relay does not rattle and has continuity.
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

Hello, I'm Joel and will be glad to help you today.

You will need to remove the very back freezer panel and look at the frost pattern on the evaporator you should have a slight frost over the entire evaporator from the top to the bottom, if you do not and its not iced or frozen over then you have a sealed system problem , meaning either the unit has a restriction where the freon is not able to flow right in the unit or it has a leak and is low on freon or the compressor is shot even thought its running its not working properly. If the start relay was bad the compressor would not be running at all so that has nothing to do with it not cooling when its running.


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Customer: replied 1 year ago.