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The first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, no frost at all, etc... ? Also, is the fan above the coils running?
Aye, unfortunately taking the unit apart can prove difficult sometimes. But it sounds like your air isn't circulating for some reason. Either the fan is just bad and it's not running, or possibly you have a defrost issue and too much frost has built up. Without removing the back panel you wouldn't be able to fix the unit or see which one is your issue however which is why that's your first step.