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Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1738
Experience:  maitenance tech at casto
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Have a gen profile pss26mswa ss. It is no longer cooling

Customer Question

Have a gen profile pss26mswa ss. It is no longer cooling
Submitted: 10 months ago.
Category: Appliance
Customer: replied 10 months ago.
The motherboard has been replaced. It had defrost on the freezer, I turned it off to get rid of that. Fan is not spinning but there is 12 volts going to the mother board on pins 3 and 4. Fan can be pushed and it rotates freely
Expert:  Webb-Guy replied 10 months ago.

Is your compressor running? Does the fan come on at all?

Customer: replied 10 months ago.
It seems to be running and no it does not
Expert:  Webb-Guy replied 10 months ago.

Ok so it sounds like the problem will be with the fan give me one moment.

Expert:  Webb-Guy replied 10 months ago.

If you have found this information helpful and it solves your problem all I ask is you rate with 5 stars at the top so I am credited for my time. Rating does not stop you from getting back to me in the event you need me.

Expert:  Webb-Guy replied 10 months ago.

If there is nothing else that you need all I ask is you rate with 5 stars at the top so I am credited for my time. In the event you have any further questions I can be reached right back here on this thread for any follow up questions.

Expert:  Webb-Guy replied 10 months ago.

I just wanted to follow up with you and see how its going I never heard back from you and I noticed this matter still open?