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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21995
Experience:  Highly accurate diagnostician with over 30 years experience!
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I am so frustrated with my oven. I burn every cake i put in

Customer Question

I am so frustrated with my oven. I burn every cake i put in and cannot adjust for this problem. I have used different cake pans, adjusted temp lower and shorter. Please help.
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: DEFSGG 36 D about 3-4 years olf
JA: Do you plan on doing the work yourself?
Customer: i don't understand your comment no i would not work on it
JA: Anything else we should know to help you best?
Customer: no I am extremely unhappy i cant depend on any cake and/or muffins to turn out decent
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

The most common cause of poor baking is lack of preheat time or a faulty oven sensor. Are you allowing at least 30 minutes to preheat? How old is the oven?

Customer: replied 10 months ago.
My oven is not old it is no more than 5 years old. what are you suggesting
Expert:  Kelly replied 10 months ago.

I suspect the oven's temperature sensor will need to be replaced but I am unable to locate parts for that De Longhi model. I will see if anyone else may be able to locate it.

Customer: replied 10 months ago.
ok thank you