First I need to understand what costs are incurred in going through your service.
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Is there an "average cost?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: a few months
JA: Do you plan on doing the work yourself?
JA: Anything else we should know to help you best?
Customer: GE model GSH25JFTAWW refrigerator. There are indications that some sort of "overheat" condition occurred in a freezer
. Time of occurrence is unknown. Already planning to change out a defrost thermostat because of apparent problems with that. But, I noticed that a seal on a removeable panel inside the freezer was "melted" and the panel was discolored.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: GE model GSH25JFTAWW - between 5 and ten years old.