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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a samsung french door fridge. It has an easy pull out

Customer Question

I have a samsung french door fridge. It has an easy pull out drawer inside the bottom freezer. That drawer developed frost on it and the contents several days ago and has not been working properly since. I have cleaned the frost off/out of the drawer. What could be the problem?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: It is about 5 years old. Bought 11-28-11. RFG298HDRS
JA: Do you plan on doing the work yourself?
Customer: If it is easy
JA: Anything else we should know to help you best?
Customer: Samsung replace the entire board and heating element on this model less than a year ago
Submitted: 1 year ago.
Category: Appliance
Expert:  Webb-Guy replied 1 year ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you today.

Expert:  Webb-Guy replied 1 year ago.

Have you checked the coils in the back to see if there is any frost build up on them?