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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I am having issues with my KitchenAid Ice Maker again,

Customer Question

I am having issues with my KitchenAid Ice Maker again
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: KUIC15PLYS1
JA: Do you plan on doing the work yourself?
Customer: YEs
JA: Anything else we should know to help you best?
Customer: The ice maker is not making ice. The blue power light comes on and water is pumped into the reservoir , but the recirculating pump never pumps it up to the evaporator. I notices the clean rest button is no longer green and none of the buttons respond except for the on off
Submitted: 11 months ago.
Category: Appliance
Customer: replied 10 months ago.
I replaced the control board in July and everything was working fine. The the ice maker stopped making ice a few days ago and because water was being pumped into the reservoir and not onto the evaporator, I replaced the recirculating pump today, but it still in not working and that is when I realized the Clean/Rest Button was not green and none of the buttons except for the on/off are working.
Expert:  Appliance Guru replied 10 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Answer:

Normally when that happens the water level sensor is bad. You should check the sensor with an ohm meter. See if it reads 25K-50K ohms if not replace it.

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Customer: replied 10 months ago.
Do I need to remove the evaporator plate to test the water level ohms? The wires for the water level sensor is up behind that plate?
Expert:  Appliance Guru replied 10 months ago.

The wires for that sensor are right by the water pump wires it is very easy to get at.

Customer: replied 10 months ago.
I replaced the water level sensor and still not working. Water pumps into the reservoir and just stays there and never pumps water up to evaporator.
Expert:  Appliance Guru replied 10 months ago.

Is it filling with water?

Customer: replied 10 months ago.
the reservoir fills with water and after a while it will pump it out and refill with new water. Not sure how often this happens. It just never pumps it up to the evaporator plate. I have replaced recirculating pump last week and the reservoir pump 6 months ago.
Customer: replied 10 months ago.
What should I do next?
Customer: replied 10 months ago.
Still waiting for an answer. Do I need to add more money?