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Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2111
Experience:  maitenance tech at casto
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My Haier refrigerator freezer is not cooling. The

Customer Question

My Haier refrigerator freezer is not cooling. The refrigerator will make a humming noise and then a click. The fridge part seems to be cooling well but not the freezer. I couldn't find the fan. It's not by the condenser.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: mod#ha10tg31ss. 1yr old.
JA: Do you plan on doing the work yourself?
Customer: I don't know. How involved would it be?
JA: Anything else we should know to help you best?
Customer: What would you need?
Submitted: 1 year ago.
Category: Appliance
Expert:  Webb-Guy replied 1 year ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you today. Give me just a moment to pull up some information for you.

Expert:  Webb-Guy replied 1 year ago.

Here is a service manual for your fridge and will show you how to locate your fan. If you have any further questions I am here to assist you.

Expert:  Webb-Guy replied 1 year ago.

Were you able to open the manual I sent you. The fan should be located on the inside by removing the back panel.