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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79502
Experience:  9+ years being an appliance technician with factory training.
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I have a new induction stove the Samsung model:NE597NOPBSR

Customer Question

I have a new induction stove the Samsung model:NE597NOPBSR
Serie:J0XF7DCGB00035P. My non-stick induction frying pans do not work on every zone of the cooking table. The big one does not activate the big zone, only the small zone. I cant cook with a stainless steel frying pan, it would work on every zone but it stick too much.
I have it since last april, I still have the guarantee. Need a technician to ajust it absolutely.The store don't want to send their technician, I live 100 km out of Calgary. If I don't get any help with it, I will write in the newspapers about the problem with this particular stove for them not to buy it.
Waiting for your answer,
Gaetane Lucsanszky, phone:(###) ###-####
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 10 months ago.

Unfortunately there is no cooktop with the stove whatsoever. You can't make it more or less sensitive. If the pan doesn't have enough magnetic material to trigger the sensor and cause the burner to draw enough power, it won't allow the burner to work. Unfortunately you'd have to get a different non-stick pan that is more magnetic for it to work on the larger burner surfaces, there is no other option I'm sorry to say.

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Expert:  Tyler Z. replied 10 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?