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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My KitchenAid ceramic stovetop "All Off Control Lock" will

Customer Question

My KitchenAid ceramic stovetop "All Off Control Lock" will not turn off even when I try holding it down for short or long periods of time.
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: Will have to search for model. Just moved in. I believe it was installed in 2011. It is black with 4 burners-bottom left has dual on/off
JA: Do you plan on doing the work yourself?
Customer: Female, no
JA: Anything else we should know to help you best?
Customer: Was working great
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 year ago.

The model tag is on the frame behind the lower drawer, in most cases.

Customer: replied 1 year ago.
I was able to solve the problem. Thanks anyway.
You may cancel my question
Expert:  Kelly replied 1 year ago.

I understand, thank you.