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Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1728
Experience:  maitenance tech at casto
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I have a GE oven. It is a GE Profile. Model PNM1971SR1SS

Customer Question

I have a GE oven. It is a GE Profile. Model PNM1971SR1SS Serial GA300394B Manufactured 4/2013.
This morning it stopped working in the middle of a cycle. I reset the circuit breaker and I also unplugged it and plugged it back in. I also set the power saver button. It is not getting any power because even the light does not work.
Submitted: 10 months ago.
Category: Appliance
Expert:  Webb-Guy replied 10 months ago.

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you today. When your unit is not working its one of two things if you have power coming to the outlet it is plugged into.

The main control board might be defective. However, this is rarely the case. Control boards are often misdiagnosed—check all of the more commonly defective parts. If you have determined that all of the other components are working properly,replace the main control board. (Caution: The microwave oven can store thousands of volts of electricity in its high voltage capacitor, even after the microwave oven has been unplugged. Due to the potential for electric shock, it is extremely dangerous to replace the electronic components in a microwave. Only a licensed technician should replace the main control board.)

If the microwave overheats, the thermoprotector trips to cut off voltage to the microwave. To determine if the thermoprotector is at fault, use a multimeter to test it for continuity. If the thermoprotector does not have continuity, and it cannot be reset, replace it.

Expert:  Webb-Guy replied 10 months ago.

I was wondering how everything was going since I never heard anything from you?