How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22267
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have Bosch Axxis stacking washer and dryer. For past 7

Customer Question

We have Bosch Axxis stacking washer and dryer. For past 7 years only issue we have had is bad smell from washer door seal.
Yesterday the washer showed some issues. After loading clothes, closed door and pushing start button the washer showed 3 lights on (end, and 2 spin types). Cycle would not start, door would not unlock and can't make washer do anything.
We checked dryer and seems fine. We unplugged and plugged unit again and nothing changed.
Is there a reset button? How to unlock door?
Thanks, Núria
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

The main controller has likely experienced a problem and locked the door for safety. Do you have the full model number so I may look up the reset procedure for your specific model, please?