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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21945
Experience:  Highly accurate diagnostician with over 30 years experience!
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Can youhelp on my ariston oven model cn5sg1(x)/ex? Ariston

Customer Question

can youhelp on my ariston oven model cn5sg1(x)/ex?
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: Ariston Oven model CN5SG1(X)/EX
JA: Do you plan on doing the work yourself?
Customer: I need the part number to buy the faulty part. i have a technician for the job.
JA: Anything else we should know to help you best?
Customer: My grill does not stay alight when i released the knob.
Submitted: 10 months ago.
Category: Appliance
Customer: replied 10 months ago.
When can I get my answer? I have already paid for the service.
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

I suspect you have a problem with the gas valve or the thermocouple. Is the grill the only thing that is not working? Can you please double check that model number?

Customer: replied 10 months ago.
No, both the grill and the middle top burner are not working. They both ignite when pushing the knob but switch off when I release the knob.
The oven and the 4 other top burners are ok.
The model is as notified: CN5SG1 (X) EX
Code is A9/69025..00 (sorry the 2. cannot be read)
I can send you a picture of the model plate.
Customer: replied 10 months ago.
Here is the model plate. (sorry, a bit stained)
Expert:  Kelly replied 10 months ago.

I am sorry, I can find no information on that model. I will place your question back to the list while I look in case another has that information readily available.

Customer: replied 10 months ago.
Ok. Will wait for another technician. Thank you.
Customer: replied 9 months ago.
Hello hello! Is there somebody out there looking at my problem?
Customer: replied 9 months ago.
It is now 2 weeks since I paid for your service and nobody has been able to help me. Can I get my money back, please ? Thank you.