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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My cabrio wtw5500xw0 started acting up after my son put in

Customer Question

My cabrio wtw5500xw0 started acting up after my son put in to large a load. The lid lock starts flashing and I cannot get it to do anything else without unplugging it
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

If you unplug it for 5 minutes to reset the control, what exactly happens?

Customer: replied 10 months ago.
Its still doing same
Customer: replied 10 months ago.
Gets to spin cycle lid lock starts flashing
Expert:  Kelly replied 10 months ago.

Is the water draining out after it washes?

Customer: replied 10 months ago.
Expert:  Kelly replied 10 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 10 months ago.

Referring to the attached pages, can you initiate the diagnostic cycle and retrieve the stored error codes, please?

Customer: replied 10 months ago.
My machine does not show codes
Expert:  Kelly replied 10 months ago.

It does in the form of flashing lights. Which lights flash in the diagnostic cycle?

Customer: replied 10 months ago.
None
Expert:  Kelly replied 10 months ago.

You must not be getting it into the diagnostic cycle then. The flashing lid lock means there is an error. So there is at least one stored error in the control. Can you try again, please?

Customer: replied 10 months ago.
The wash and rinse lights flashing