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Hello and welcome to just answer my name is ***** ***** I will be the one who will try to assist you today. I notice you didn't include your model number. Is that because you can not find it. Typically they are located on the inside of doors around the frame of the door or right on the inside. In order to figure out what may be going on it is easiest when we can pull up the diagrams to go with it.
I have responded to your question over here.