How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

MRANSWER We have the same problem that is described in this

Customer Question

Hey MRANSWER
We have the same problem that is described in this post titled
We have a GE Profile model #PGB995SET2SS. The lower convection...
The post was from 1 year ago which you responded to but no further response from the post is included. Are you familiar with this issue with this model of GE oven? Please let me know if you can help
Thanks
Chris
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

Does it program but just not heat or what exactly happens?

Customer: replied 10 months ago.
it does program. Pressing Bake, Convection Bake, or Convection Roast, set a temp and pushing Start results in normal behavior including the mechanical 'click' from behind/below the control board but heat never builds and convection fan never starts (when a convection type is chosen)
Expert:  Kelly replied 10 months ago.

Thank you! Are you able to pull the range out and remove the rear access panel?

Customer: replied 10 months ago.
have pulled it out but not sure what the rear access panel is...
Expert:  Kelly replied 10 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 10 months ago.

The left side panel will need to be removed to access the thermal fuses. Let's check those first. See the attached pages. Can you test them with a meter for continuity?

Customer: replied 10 months ago.
I'll be able to test. I'll be offline for a couple of hours, high school soccer game. I'll get the panels removed and respond back once done later this afternoon
Expert:  Kelly replied 10 months ago.

Sounds good, thank you!

Customer: replied 10 months ago.
Rear panel removed. Seems like I'd have to remove the range top to remove either side panel though.
Expert:  Kelly replied 10 months ago.

Correct, it is quite a job to access those thermal fuses. I suspect the one has opened.