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I have a GE stackable washer/dryer. Out of the blue the

Customer Question
dryer quit drying, possibly no...
I have a GE stackable washer/dryer. Out of the blue the dryer quit drying, possibly no heat and the washer won't run without the dryer being on. With that the washer seems to not be working at all. It's like a complete shutdown?!?!
Submitted: 1 year ago.Category: Appliance
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Answered in 9 minutes by:
9/5/2016
Appliance Technician: travis webb,
 replied 1 year ago
travis webb
Category: Appliance
Satisfied Customers: 2,518
Experience: maitenance tech at casto
Verified

Hello and welcome to Just answer. My name is ***** ***** I will be the one to try and assist you today. Do you happen to have the model number and brand of your washer handy so I can pull up the correct manuals and have a look at them for you?

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Customer reply replied 1 year ago
GTUP270EM3WW
Customer reply replied 1 year ago
GE
Appliance Technician: travis webb,
 replied 1 year ago

Give me some time to find the correct manuals and service manuals so we can try to solve this problem together. You will be alerted via email when I have responded back or you can book mark this page to easily get back to me.

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Appliance Technician: travis webb,
 replied 1 year ago

I am so sorry that it has taken me a while to get back with you. I was dealing with a family emergency. So back to your problem. In electric dryers, heat is generated by the heating element. The element is a coil of heating wire enclosed in a metal chamber. Electric current flowing through the coil creates heat and the air being pulled through the chamber absorbs this heat. If the element is defective then it will not heat. It can be tested with a multi-meter for continuity. Unplug the dryer and remove the front or rear panel to locate the element so it can be tested.

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Customer reply replied 1 year ago
Hope all is well.So I don't know if you read my original question but the washer is just barely operating also. Agitating in slow motion with no force. And the washer will not operate unless the dryer is on.
Appliance Technician: travis webb,
 replied 1 year ago

Ok so what we are going to try to do with yours is see if you are getting any error codes that way we know what we are looking at.

You have CLEAR THE ERROR CODES.So the machine could Reset. By rotating the washer knob to position 4 and press and hold the START/ PAUSE button. The indicator will flash during this process. Release the start/pause button after 3 seconds. Press and hold the start/pause button and fabric softer button while rotating the knob to position tn 6 to exit diagnostic.

Let me know what codes pop up please.

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Customer reply replied 1 year ago
I tried this yesterday and just tried it again. I'm not getting anything. No blinking lights etc.
Customer reply replied 1 year ago
When dryer is on allowing washer to operate (agitate slowly) the lid locked light is not on an lid can be lifted.If that helps?
Appliance Technician: travis webb,
 replied 1 year ago

One of the common problem with this unit is the lid switch assembly going bad which can cause these issues to happen.

http://www.appliancepartspros.com/ge-lid-switch-asm-wh12x10334-ap3968471.html

What I cant figure out is why your machine is not pulling up a code. Have you checked to make sure there is electric running to the unit and the breaker has switched off. I understand it was working before but I just want to make sure its working at the moment to try and figure out the codes.

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Appliance Technician: travis webb,
 replied 1 year ago

Sadly this set is known for the lid switch assembly going bad and it can happen often. Sometimes even replacing it doesn't stop it from happening again.

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Customer reply replied 1 year ago
it's running as we speak.
Customer reply replied 1 year ago
Ok I got the lights to blink when going to pos 6.
Appliance Technician: travis webb,
 replied 1 year ago

how many blinks were there?

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Appliance Technician: travis webb,
 replied 1 year ago

or did a code pop up?

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Customer reply replied 1 year ago
I don't know wher a code would show up. I don't have a digital readout. The lights will blink in pis 6 but only
If the dryer is running.
Customer reply replied 1 year ago
All 5 lights are blinking
Appliance Technician: travis webb,
 replied 1 year ago

ok bare with me one moment while I look this up.

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Customer reply replied 1 year ago
Thanks
Appliance Technician: travis webb,
 replied 1 year ago

Ok so that is a bad switch error code. Lets try this.

Aside from electrical problems, the switch may suffer from a mechanical problem. The lid may have a striker which depresses the switch when the lid is closed. Make sure the striker is functioning and aligned with the hole over the switch. Inspect the switch and make sure the metal strip is not bent out of position (if present). If your switch uses a mercury switch, make sure the mercury envelops the internal contacts when it is in the closed lid position. Your design may differ, so inspect it for proper operation before proceeding to the electrical testing.

There are two primary types of lid switches. One type on which you can directly test the terminals on the switch and another style where you have to test it at the wiring harness. In either case the method for testing the switch is the same. If a wiring harness is used, separate the two pieces of the harness and test the side of the harness that connects to the switch.

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Customer reply replied 1 year ago
The door latch seems to be in perfect condition and operating freely. Where is the wiring harness?
Appliance Technician: travis webb,
 replied 1 year ago

there are two wires that lead to the lid switch

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Customer reply replied 1 year ago
Near as I can see. It's all in tact.What we know:
Dryer has no heat.
Washer won't operate with out the dryer being in and isn't operating well.Can't we deduce anything from these strange but obvious actions?
Appliance Technician: travis webb,
 replied 1 year ago

I am afraid this is a little to far out for me so I am going to open this up to other experts to see if they may have an idea of whats going on. Please do not rate negatively as that will only keep the question locked to me trying to help you.

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Appliance Technician: travis webb,
 replied 1 year ago

I notice that nobody has picked up your question and although I am still out of ideas as to what could be going on with your set other than possibly a short in wiring somewhere I was able to locate the manual for your washer so I wanted to send this over to you in case you dont have it and can help.

http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-90442-1.pdf

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Customer reply replied 1 year ago
It was a short in the wiring.
Appliance Technician: travis webb,
 replied 1 year ago

Well then I guess I wasn't crazy with my thinking. I am certainly glad to hear that you were able to get this issue fixed. I just did not want to misdiagnose your problem without being able to see it for myself. I assume everything is in working order now which I am sure you are happy about. If you don't have a copy of your manual for further use that link I sent you, you can download on your computer to keep for future reference as well. Enjoy the rest of your day and thank you for letting me know.

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travis webb
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Category: Appliance
Satisfied Customers: 2,518
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Experience: maitenance tech at casto

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