Need Appliance Repair Help? Ask a Technician for Answers ASAP
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!
Are you seeing water in the freezer or refrigerator?
Okay, so you see frost on the rear panel or a sheet of ice on the floor of the freezer?
Okay, so you have tow issues going on, a defrost problem in the freezer and a plugged drain line in the refrigerator. Please allow me just a few minutes to prepare some information for you, thank you!
The rear panel in the refrigerator will need to come out, shown as number 97 in the diagram at the link below.
The drain is in the bottom of the tray numbered 96 in that same picture.
As for the defrost issue in the freezer, that is usually caused by the defrost sensor failing, number 91 in the diagram at the link below. It will probably need to be replaced. You can test the defrost heater, number 26, by measuring continuity through it.
That sensor is available below.
I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!
Can you post a picture of what you see, please?
Were you able to take the rear cover off in the refrigerator to check that drain line?
Okay, so there must have been some ice/frost built up in that damper. Do you think that door (either one) may have been left open at any point?
Have the temperatures been okay during all the time it has been leaking?
I suspect that now that the drains have cleared (water in drain pan), you will have no more water leakage. Let me know after a day or two, though.