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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My freezer is frosted over how can I defrost it? nothing in

Customer Question

my freezer is frosted over how can I defrost it? nothing in the owners manual.
It is a built in unit: model #JB36NXFXLW04
I have completely emptied it and tried to set the temperate above freezing but it is programmed to go only to 5 degrees
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

You have a component in the defrost circuit that has failed if it is totally frozen up. To defrost it, you will need to open the doors and turn the power off fro 24 hours or completely disassemble the freezer to manually access the evaporator coil for defrosting. Are you able to complete some heavy disassembly of the freezer and do you have a meter to perform any electrical testing with?