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I have a frigidiare affinity dryer that has an E64 error

Customer Question
code How do I trouble...
I have a frigidiare affinity dryer that has an E64 error code How do I trouble shoot it to see if it is the element (which was replaced about three years ago) of one of the thermistors?
Submitted: 1 year ago.Category: Appliance
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Answered in 5 minutes by:
8/31/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,255
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Do you have a meter to perform any electrical testing with?

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Customer reply replied 1 year ago

Yes I have a multimeter

Appliance Technician: Kelly, Appliance Technician replied 1 year ago

May I please have your model number so I am able to provide you with accurate, model specific information?

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Customer reply replied 1 year ago

The model is a Frigidaire FASE7073LA0 and the serial number is ***** It was purchased on 1/15/2011

Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Please allow me just a few minutes to prepare some information for you, thank you!

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Customer reply replied 1 year ago

Thank you very much for the help

Appliance Technician: Kelly, Appliance Technician replied 1 year ago

I am very happy to help. With four kids here, I know how a broken laundry machine affects the household! :)

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Do you know how to get into the machine to test the heating element?

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Customer reply replied 1 year ago

Well I assume from watching the last service technician that was here that I have to remove the front of the machine and I believe that the heating element is under the drum. I haven't done it before so it will be something new but I think that with a little patience I can get into it.

My guess is that there will be two ends of the element attached to an electrical connection somewhere in there and I would have to test to see if the wire is broken by testing the continuity of the wire. Do I have to disconnect the wire from the lugs to test it?

Appliance Technician: Kelly, Appliance Technician replied 1 year ago

You are absolutely correct. One wire should be removed for an accurate test, yes. The video at the link below shows how it is disassembled.

CLICK HERE

I suspect you will find the element open. Let me know what you find!

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Customer reply replied 1 year ago

OK, I may not be able to get back to you until tomorrow as it will take me a while to get everything disassembled but I will let you know when I get it apart.

Is installing a replacement very difficult and do I have to be aware of any concerns that I may come across or would it be best to discuss it after I test it?

Appliance Technician: Kelly, Appliance Technician replied 1 year ago

It is very easy to install once you have access. That video shows you how and the exact element for your model is available below!

CLICK HERE

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The only things to be careful of are the sharp metal edges and make sure all connections are tight!

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