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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22566
Experience:  Highly accurate diagnostician with over 30 years experience!
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My panisonic microwave door wont open and only the light

Customer Question

my panisonic microwave door wont open and only the light outside the microwave works
JA: Can you guesstimate how old your Panasonic is? And just to clarify, what's the exact model?
Customer: 6 yuears years
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: its a over the range microwave..not on the counter
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 year ago.

Does your model have a button to release the door or does it just pull open?

Customer: replied 1 year ago.
A button
Customer: replied 1 year ago.
Please just send instructions so my husband can deal with it when he gets home.
Customer: replied 1 year ago.
Just instructions please at this time
Expert:  Kelly replied 1 year ago.

Sure! Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 1 year ago.
Thank you
Expert:  Kelly replied 1 year ago.

The oven will need to be removed from the wall and the cabinet removed to access the button. I suspect that the lever on the side of the button is broken and unable to push the release mechanism to open the door. There are screws on the back and undersides of the cabinet that will come off. Once they are out, slide the metal cabinet back slightly and it will lift off. If he has questions once in there, just post back, thank you!

I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 1 year ago.
ok. also none of the buttons except the exterior light work and the microwave does does not turn on , all since the door wouldnt open
Expert:  Kelly replied 1 year ago.

That is likely due to the position of the door switches. Once we address the door issue I suspect it will restore operation.

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

Let me know what you find with the door! Thank you!