How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a Pannasonic microwave - The Genius 1100w - Inverter.

Customer Question

I have a Pannasonic microwave - The Genius 1100w - Inverter. Somehow it has locked and now unable to unlock it. Can you help please?
JA: Can you guesstimate how old your Panasonic is? And just to clarify, what's the exact model?
Customer: I think somewhere between 5-6years old. I can't see any other info on appliance other than Panasonic - The Genius 1100w - Inverter.
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: It was working yesterday - don't know what has been done to cause it to lock. Sorry!
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Can I get the full model number located on a sticker just inside the door way? And how do you know it's "locked"?