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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My kenmore calypso elite didn't complete draining, Probably

Customer Question

My kenmore calypso elite didn't complete draining
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: Probably 10-12 years2206/
JA: Do you plan on doing the work yourself?
Customer: No
JA: Anything else we should know to help you best?
Customer: Water and clothes still in washer
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

Did the pump still come on and run, even though it did not drain?

Customer: replied 10 months ago.
Cancel please. I did not intend to incurr this extra cost. Thanks
Expert:  Kelly replied 10 months ago.

There is no extra cost unless you want a phone call. I can help you without calling.

Customer: replied 10 months ago.
Im not sure why when asked to pay $5 it turned into $38 when i didn't authorize it
Expert:  Kelly replied 10 months ago.

I'm sorry, I cannot see anything account related. I will notify admin.

Expert:  Kelly replied 10 months ago.

I am happy to continue helping or you can wait to hear back from the billing department. I am very sorry for the inconvenience.