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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a next 500 series washer that give us code 13

Customer Question

we have a next 500 series washer that give us code 13 installed new pump but it still gives us the same code
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: model wfmc5301uc/10 about 8 years
JA: Do you plan on doing the work yourself?
Customer: already have installed the new pump
JA: Anything else we should know to help you best?
Customer: why do i still get the code?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

When the error E13 occurs, is there still visible water inside the tub or did all the water drain out?

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Customer: replied 1 year ago.
Expert:  Tyler Z. replied 1 year ago.

ok have a nice day.