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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Whirpool refrigerator 24ft. Bottom Freezer GZ25SSRXXY Ice

Customer Question

Whirpool refrigerator 24ft. Bottom Freezer GZ25SSRXXY Ice dispenser has stopped working I can receive water but no Ice!!!
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Stainless Steel 4 door French doors Bottom Freezer about 4years old
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: it is my mothers refrigerator I just need an expert opinion as to why Ice dispenser is not working
Submitted: 10 months ago.
Category: Appliance
Expert:  Kelly replied 10 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

Does it make any noise when you press the lever for ice, like humming or buzzing? If you listen closely, do you hear a slight click when you depress the lever and the switch actuates?