Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have an Amana ARB2117AS refrigerator (top ref; bottom

Customer Question
freezer drawer) that first froze...
I have an Amana ARB2117AS refrigerator (top ref; bottom freezer drawer) that first froze such that air did not go up to refrigerator compartment (freezer seemed cold), then after unplugging for 24 hours turned on and air came up to fridge. Left on medium setting for more than 8 hours -- not cold enough -- then turned up dial but freezer overnight still at 34 degrees. Possible defrost thermostat/defrost timer problem? How easy to change. Already have parts from repair clinic. Other possibilities?
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 6 minutes by:
8/27/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,836
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I am not there now and trying to help tenant. I am certain there is no frost on the inside of the freezer as at last check with freezer thermometer it was 34 degrees. I believe there is air circulating through refrigerator compartment, which was not the case before we unplugged it for a while.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Well, if you thawed it out for 24 hours, I would agree that any frost would have cleared and not built up. So, if the air is flowing well throughout the cabinet, we need to see if the compressor is running as it should be. If it is, then it may be low on refrigerant. IN 8 hours, it should be well below freezing in the freezer. Any chance you can find out about that fan inside, if the compressor is running and if they are hearing any odd noises, like humming/buzzing followed by a heavy click?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I beleive you are trying to find if the compressor is clicking on/off and I believe not. After being off inside was room temp warm and after restarting we figured all was fine as cool air was circulating to both freezer and fridge. But when checking with a freezer thermometer, it soon went to 44 degrees and 34 degrees but it seems, at least as of yesterday, no cooler. I presume some cooling is taking place and compressor must be running or certainly able to run in thermostat allow. Would defrost timer and/or defrost thermostat cause this?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The control would just toggle the compressor on and off, but only about every 8 hours that the compressor runs. It sounds like it may be low on refrigerant if it ran for 8 hours and only pulled to 34*. The key will be to access the evaporator coil behind the rear wall inside the freezer. If there is only a small area of frost and not on the entire coil, then the refrigerant level is low. If you can post a picture of that evaporator coil, I will be able to tell right away.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Will see if I can contact tenant to check.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Okay, thank you.

Ask Your Own Appliance Question
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,836
23,836 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,836 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a French door, bottom freezer refrigerator, the
Hi! I have a French door, bottom freezer refrigerator, the freezer is at the correct temperature, but the fridge part is warm … read more
travis webb
travis webb
tech.
2,414 satisfied customers
We have a Whirlpool Fridge with a bottom freezer that will
We have a Whirlpool Fridge with a bottom freezer that will not completely close. The drawer stays about 3/8" open and permits some air leakage and we are getting some ice frost building around the ope… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Kenmore elite bottom freezer refrigerator. Model #
Kenmore elite bottom freezer refrigerator. Model #*********** ice maker is not working … read more
travis webb
travis webb
tech.
2,414 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
We have a kenmore elite model 795 with bottom freezer. The
We have a kenmore elite model 795 with bottom freezer. The drain tube in back freezes up and leaks into the freezer drawer then melts onto floor. How do we fix it? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a whirlpool frenchdoor bottom freezer and rhe freezer
I have a whirlpool frenchdoor bottom freezer and rhe freezer has veen getting stuck when trying to open (rubbing on ice build up on the bottom of the freezer and not 100% sealing on 1 side. Is it safe… read more
travis webb
travis webb
tech.
2,414 satisfied customers
I have a Kenmore bottom freezer, model795.6900 or that
I have a Kenmore bottom freezer, model795.6900 or that range, I liked through my care book but the control in the refrigerator has an Er where the frog temp is and dH where the freezer temp should be.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Amana AFB2234WES5 ... bottom freezer cold fridge not. Not
Amana AFB2234WES5 ... bottom freezer cold fridge not … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I bought a thermometer for my freezer and fridge. It keeps
I bought a thermometer for my freezer and fridge. It keeps max and min temp in memory and after a few days of monitoring, I noticed the freezer occasionally goes up to 53 degrees. The fridge does the … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Have Kitchenaid refrigerator with bottom freezer drawer.
Have Kitchenaid refrigerator with bottom freezer drawer. Suddenly, no water or ice, and door open sensor showing on when doors are all closed. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My bottom freezer door on the left side will not seal it is
my bottom freezer door on the left side will not seal it is a Samsung model # 260 BEAEWW/aa … read more
travis webb
travis webb
tech.
2,414 satisfied customers
My jenair is cold at bottom freezer and refrigerator but not
hello my jenair is cold at bottom freezer and refrigerator but not the top … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Matag bottom freezer refrigerator and the condenser
I have a Matag bottom freezer refrigerator and the condenser fan is pulsating on ang off I have repaced the fan motor and the control board and still have the same issue … read more
Kelly
Kelly
Appliance Technician
23,836 satisfied customers
I have a maytag refrigerator. Bottom freezer will not
I have a maytag refrigerator. Bottom freezer will not completely freeze. everything is frost covered … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Have a new Maytag fridge with bottom freezer. All of a
Have a new Maytag fridge with bottom freezer. All of a sudden, it is icing up inside the freezer. Our ice-cream doesn't seem to be as cold. What to do? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Kenmore Elite bottom freezer leaking. 795.71053.014. But
Water on floor daily and ice layer on bottom of drawer… read more
Joel Swenson
Joel Swenson
High School or GED
3,418 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Working on a French door bottom freezer Samsung refrigerator
Working on a French door bottom freezer Samsung refrigerator model number RF267AERS. Bottom freezer is not freezing properly, refrigerator working fine.… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x