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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Have a Samsung refrigerator rfg298hdrs/xaa the ice maker in

Customer Question

have a Samsung refrigerator rfg298hdrs/xaa the ice maker in the top left works fine. isn't the tray in the bottom left also supposed to be for ice it seems when I first got the refrig that this tray stored ice am I doing something wrong
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 3 years old and model is RFG298HDRS/XAA
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: not that I can think of
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

I am not sure what tray you are referring to?

Customer: replied 1 year ago.
In the bottom freezer there is a tray on the left side. It seems to me that when I first bought the refrigerator that ice was made and accumulated in this tray. This no longer happens
Expert:  Appliance Guru replied 1 year ago.

Is there an icemaker above it?

Customer: replied 1 year ago.
it says space compact icemmaker
Expert:  Appliance Guru replied 1 year ago.

Ok press the test button on the icemaker and see if it rotates?