How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a Samsung side by side refrigerator with a drawer

Customer Question

I have a Samsung side by side refrigerator with a drawer type freezer on the bottom. The ice maker inside the refrigerator, upper left, stopped working. I replaced the ice maker, water valve and the water filter but still no ice. I pushed the reset button on the new ice maker, nothing. I am able to get water out of the on door dispenser so I know water is getting to the valve that I replaced. Any other things I might try?
Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

DOes the icemaker rotate when the button on the icemaker is pressed?

Customer: replied 11 months ago.
No it does not rotate
Customer: replied 11 months ago.
I take that back now it is rotating
Customer: replied 11 months ago.
What should I try next?
Expert:  Appliance Guru replied 11 months ago.

OK does it filling with water when it is done rotating

Related Appliance Questions