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Do you have a model number so I can better assist you? It should be listed on a sticker near the ceiling of the refrigerator section.
I see you requested a phone call so I'll send that option if you'd like. It's an additional $24 to speak by phone.
As for your issue if you wanted to continue typing, is everything in the refrigerator freezing or just certain areas? What areas if it's just certain areas?
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If everything is freezing in the unit you need to change out the temperature thermister to get that corrected. The temperature sensors often get out of range and cause that issue on that unit. I would do that to fix this problem.
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Get me the complete model number off the tag and I can guide you
OK great! On that model you actually will need to change out the damper to stop that issue.
CLICK HERE FOR PART AND VIDEO to install it