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Good afternoon. My name is ***** ***** I'll be assisting you with your oven today. Do you have a full model number so I can better assist you? It should be located on a sticker around the front frame of the oven and seen if you open one of the doors. Either that or if you don't see one there is a metal flip up tab on the back of the control panel you can rotate upwards to see the sticker with the model number.