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I just purchased a new GE 30inch gas oven (self Cleaning)

Customer Question
The door is looked and...
I just purchased a new GE 30inch gas oven (self Cleaning) The door is looked and I can't complete installation because the burners are inside the oven. How do you unlock the door? I tried unplugging the appliance
Submitted: 1 year ago.Category: Appliance
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Answered in 1 hour by:
8/21/2016
Appliance Technician: Appliance Guru, Owner and Technician replied 1 year ago
Appliance Guru
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Answer:

If the oven door is locked and will not open and the oven is cold try the following things to get the door to open. Note the oven needs to be cold or the thermostat will not open it after a self clean cycle right away.

First try to start a new self clean for about 30 secs and cancel it, often that will trigger the door latch to restart and reopen. If that does not open the door you can cut power to the unit for a full minute and power it back up and see if the door will open. If that does not work on some units you can remove the back and the latch motor is there with a lock rod going to a small hook iby the door. Those style units you can remove the rod and move it manually to open the door. If you do not have that style unit you need to get something flexible like a stiff piece of plastic or metal and slide it in between the door and frame and slide it sideways to hit the latch hook and press it to the left or right and open the door that way manually. Most latch hooks you will slide the piece from right to left pressing the latch hook left to release it...90% are like that, the others are the opposite way depending on make and model.

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Customer reply replied 1 year ago
This is a brand new oven never used and there are boxes or cartons inside the oven. Would a thin knife work
Customer reply replied 1 year ago
This was not the correct answer and did not solve the problem. Since this was a brand new oven straight out of the box it was a packing issue. The unit sat in the warehouse and its a common problem which causes the oven seal to stick. you have to gently pull on the oven door to break the seal and the problem is solved. I called GE and the representative walked me through the process. thank you for your assistance,
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