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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My whirlpool ice maker is making hollow ice. About 5 years

Customer Question

My whirlpool ice maker is making hollow ice.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: About 5 years but it has been this way from almost the beginning and was wondering if I set something up wrong...
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: No I set it up as shown
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave. Sorry to hear you are having problems. Is this a freestanding ice maker or an ice maker in a refrigerator? If you can find the model number off the tag inside the refrigerator compartment it will help. Most times hollow ice is due to a short fill of water. I will wait for the model number.

Expert:  Appliance Tech Dave replied 1 year ago.

Do you still need help? Please send the model number so I can better assist you. Thanks