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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Model: rfg297aars brand: samsung freze sección is not work,

Customer Question

model: rfg297aars
brand: samsung
freze sección is not work, refrigerartor side work good
I check evaporator fans those seems it don't work
no ice on evaporator freze compartment>
any suggestion to repair my fridge?
Submitted: 11 months ago.
Category: Appliance
Expert:  Appliance Guru replied 11 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

So there is no frost on the units freezer evaporator?

Customer: replied 11 months ago.
thanks for answer quick, there is no ice build up on freze compartment.
defrost heater is ok
fuses on boards are ok
Expert:  Appliance Guru replied 11 months ago.

So the evaporator is not frosting at all?

Customer: replied 11 months ago.
Any diagnostic on this refrigerartor.
Expert:  Appliance Guru replied 11 months ago.

Yes would you like the service manual on it?

Customer: replied 11 months ago.
I know you are technician for several years I'm just start few months ago.
On your long service years have you handle trouble shouting like this?
Have you get Samsung training?
We hiring your services and it doesn't fill our expectations, since there is Olmost more than 24 hours please send me your diagnostic of my issue or send me my money back
Expert:  Appliance Guru replied 11 months ago.

I sent you an offer more for the service manual on the machine did you not get that?