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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21967
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a jenn air refrigerator drawer and the alarm keeps

Customer Question

hi I have a jenn air refrigerator drawer and the alarm keeps beeping
JA: Can you guesstimate how old your Jenn-Air is? And just to clarify, what's the exact model?
Customer: it is 3 years old double refrigerator drawers
JA: What are all the symptoms of the problem (error codes, flashing lights, etc.)?
Customer: no just a beeping sound
JA: What happened just before this problem started? What troubleshooting have you tried?
Customer: all was fine until just now. temp control not on
JA: Anything else you want the appliance expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • If the temperatures ore okay and the doors are closed (lights working when doors opened), the main control is likely at fault. Unplug the refrigerator for at least 5 minutes to reset the control. If it begins to alarm again, please provide the model number.
Customer: replied 11 months ago.
All controls are off including temp control. Model numbers are w10130023a/8336411963000
Customer: replied 11 months ago.
The temp control panel is not on and does not come on
Expert:  Kelly replied 11 months ago.

The model tag is usually high on a side wall or on the ceiling in the refrigerator section.

Customer: replied 11 months ago.
I just have given u the model number
Expert:  Kelly replied 11 months ago.

Those are not model numbers. The model number will look like JBR1234ABC1.

Customer: replied 11 months ago.
Expert:  Kelly replied 11 months ago.

Nice work, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 11 months ago.

I believe the main control, number 19 in the diagram at the link below, is faulty.


If unplugging does not restore function, the part is available below.