How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have a model J EM25WV 002 that does not start. It displays

Customer Question

I have a model J EM25WV 002 that does not start. It displays twos squares in the display window. It was built in September, 1995.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: It Just started today.
JA: Do you plan on doing the work yourself?
Customer: Unless I just replace the unit.
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: I didn't even know the unit had a thermostat, or filters.
JA: Anything else we should know to help you best?
Customer: Should I replace the unit or call a technician?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Can you unplug the microwave for about 5 minutes to reset the control and see if the behavior changes, please?