Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Barry...does this cost anything to ask questions?

Customer Question
Hi Barry...does this cost anything...
Hi Barry...does this cost anything to ask questions?
Submitted: 1 year ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 19 minutes by:
8/17/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,806
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • So now, there is frost on the back wall of the refrigerator and no fan is running, is that correct?
Ask Your Own Appliance Question
Customer reply replied 1 year ago
the fan near the compressor is now not running but wondering if it shuts off sometimes
The fan inside the freezer is not running and we replaced the panel with a used one from an appliance store...still not running
Let me see if I can find the free question of what we did already
Customer reply replied 1 year ago
I have a Samsung French door rf267ab...the fridge isn't cool but the freezer is fine. We bought a used panel with fans for the back of the fridge..fans do not work on either panel. The compressor is warm to the touch...fan in back is running beside compressor. The panel with computer boards haveno lights on...but we unplugged and reset and got an 88 on one side and an 8a or 8b on the other side...I forget...INside the fridge their is some ice buildup but not a lot now since it is ready 53 inside since the reset..
I believe it was reading 24 on the freezer side and 58 on the fridge side..now it is 2 on the freezer and 53 on the fridge..any ideas
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Is the compressor running? If the compressor is running, the fan down there should be running.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
The compressor is running but right now the fan near it is not
It was when I first started asking the questions...does it stop sometimes?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

No, the fan should run when the compressor runs. Do you have a meter to test the fan to see if it is getting power? It sounds like the board you got may be faulty.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
The compressor fan has been running up until a few minutes ago...maybe the compressor is not running at this moment...I will check it again...we are waiting to see if it comes back on
Customer reply replied 1 year ago
Does the compressor make the fans inside the back of the freezer run also? Because they are not running
Customer reply replied 1 year ago
The compressor was not running...give it a few...I will recheck and see if the fan comes back on
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Yes, the interior fans should run when the compressor runs.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Okay so the compressor hasn't kicked back on yet but I know for a fact the fans inside the freezer are not running ever...the guy at the used appliance store didn't know if the panel with the fans even worked so we may have replaced with a dud...we wil check when the compressor starts up to see if the fans inside the freezer work as well but I am pretty sure they don't
Customer reply replied 1 year ago
Do you have any idea how long in between the compressor kicks on and off?
Customer reply replied 1 year ago
Okay the compressor kicked on and the fan beside it kicked on but the fans in the back of the freezer under the panel are not on
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

So neither fan inside turned on?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Periodically we have a water mess on the floor also that accumulates under the refrigerator under the long tray...this has been an ongoing problem..
no..no fans in the panel on the inside back of the freezer are on
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

So we will need to test the power to the fans from the board but if both are not running, I suspect the board has issues.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
There are no lights on the board...so tell me how to test the fans
Customer reply replied 1 year ago
With a multi-meter?
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Do you have a meter to test voltage with?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Yeah but will have to figure it out...never used it on a fridge
Customer reply replied 1 year ago
We are looking for it
Customer reply replied 1 year ago
That was confusing
Not sure about this meter
Customer reply replied 1 year ago
This is an ohm meter
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

You will need one that can test voltage. Are you familiar with measuring live circuits?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
no I am not really
Customer reply replied 1 year ago
But was looking on the green circuit board to match up the picture with this little meter...it has dcv and acv
Customer reply replied 1 year ago
If the board wasn't working wouldn't more things be not working
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

So it will need to be set on DCV, DC Voltage. Following the tests on that sheet, you can measure the voltage to those fans. The connections are marked on the board and the wire colors notated.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I cant find c75 on that board
Customer reply replied 1 year ago
or anything that says fan
Customer reply replied 1 year ago
Let me look at the diagram again
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

CN75 is the connector number, it will be printed on the board.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I saw c78 but not c75...I know that when I rebooted the fridge I got the rfan error
Customer reply replied 1 year ago
Found it
The all read about 70 dcv there are 6 wires but read the blue cfan, orange rfan and yellow ffan
Customer reply replied 1 year ago
But I unplugged it from the board and read it from the end of the adapter..was that wrong
Customer reply replied 1 year ago
Should it also be checked on the board pins
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

You have to have it plugged in so there is a load on the circuit. You may need to insert paper clips to get enough of a test point for your meter probes.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Can I touch the metal plates for each wire
Customer reply replied 1 year ago
blue cfan was 175 orange rfan was nothing and yellow ffan was 250
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The voltage should be between 5 and 12 volts. What do you have your meter set on?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
dcv10
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

So you are reading .175 or where is the decimal?

Ask Your Own Appliance Question
Customer reply replied 1 year ago
Its not digital no decimal just read the line that says dcv says dcv then ma underneath
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Can you take a picture of the meter display when you test so I can see what you are seeing because the readings you posted are not right.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
on the meter itself I can choose 100 at the bottom or DC or dcv10 dcv 50 or dcv 250 or dcv1000
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

I am afraid that you may need to call for service at this point. I am going to place your question back to the list in case another has an idea how to best help you.

Ask Your Own Appliance Question
Customer reply replied 1 year ago
I am sending pics
Customer reply replied 1 year ago
When I test at dcv 250 I get a lower number but still nothing on the orange wire
Customer reply replied 1 year ago
I sent the pics to the phone number on my phone..did you get them or do you give up
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,806
23,806 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,806 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Freezer is not working. I have not open freezer fora few
freezer is not working. I have not open freezer fora few days and today I noticed all my food is thawed out. Setting for freezer is on 6.serial #k61420186 model wrf535smbmoo … read more
travis webb
travis webb
tech.
2,411 satisfied customers
Samsung RB2155SW - The freezer section temperature is
Samsung RB2155SW - The freezer section temperature is Flashing. Why can I do ? I reset the temperature to -2 for the freezer and then put the child lock on. It was 4 degrees when I did it and after 45… read more
travis webb
travis webb
tech.
2,411 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The freezer...on the bottom of the fridge...periodically
The freezer...on the bottom of the fridge...periodically leaks a little water on the floor. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My Freezer. my freezer door is jammed and I cannot open it.
My Freezer. my freezer door is jammed and I cannot open it. … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a whirlpool frenchdoor bottom freezer and rhe freezer
I have a whirlpool frenchdoor bottom freezer and rhe freezer has veen getting stuck when trying to open (rubbing on ice build up on the bottom of the freezer and not 100% sealing on 1 side. Is it safe… read more
travis webb
travis webb
tech.
2,411 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is the switch for the light in the freezer for a
Where is the switch for the light in the freezer for a Maytag French Door Bottom Mount refrigerator? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
There is water in my freezer part of my fridge/freezer. Much
There is water in my freezer part of my fridge/freezer. Much of the contents have thawed. Would it help to vacuum the fan and coils? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,411 satisfied customers
Thermostat in he freezer is not working. GE Profile freezer
When I set it to 0 it reverts back to 27-37. Doesn't stay on 0… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
23,806 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a viking fridge with a bottom freezer. The freezer
I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x