How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22019
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Samsung rf24fsedbs raa french door fridge I have a

Customer Question

I have a Samsung rf24fsedbs raa french door fridge I have a new Da97-13718a ice maker. It slides over a cooling hoop attached to fridge. This hoop is attached to a square plastic piece filled with styrofoam but the styrofoam is cracked around where hoop comes out. Also, always have frost built up in ice maker freezer temp 0F
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • The frost in the ice maker is not normal and is indicative of an air leak, usually around the opening for the dispenser. If you use a flashlight to shine, does light get around the seal when the flapper door is sealed?
Customer: replied 11 months ago.
the question was that there is a crack in the styrofoam in the box that houses the cooling loop unto which the new ice maker slides also below that is another plastic square at its seems it is pulled apart and some black foam shows and when we defrost icemaker water comes out of there.. it was suggested at appliance pros that we silicone this have you seen the back of this unit when ice maker is removed? I have been billed but you gave me absolutely no answer.. I realize that frost in ice maker is not normal that is why I contacted you
Expert:  Kelly replied 11 months ago.

I will place your question back to the list.