How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My refrigerator has stopped cooling. The freezer as well,

Customer Question

My refrigerator has stopped cooling. The freezer as well
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: It's a Ge profile model no. PFS22MIWCWW. It's about 8 yrs old
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: No
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Good afternoon. I have just a few questions for you about your refrigerator so I can help you.

1. Is the unit room temperature in both the refrigerator and freezer section?

2. Is the unit 100% silent or do you hear it running even though it's warming up?

3. If you pull the refrigerator forward and remove the lower back panel, is the fan next to the big black round compressor running?

4. If you touch the compressor is it warm, blazing hot, or room temperature?