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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Kenmore elite smartheat QuietPak 9 is not turning on,

Customer Question

JA: Hi. What is your issue regarding?
Customer: My Kenmore elite smartheat QuietPak 9 is not turning on
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: light goes on when i open door
JA: Do you plan on doing the work yourself?
Customer: but can't start the drying process
JA: Anything else we should know to help you best?
Customer: any ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

Hello, I'm Joel and will be glad to help you today.
Please provide me with the model number of the unit you are needing help with so that I can give you model specific information, as soon as I get that information I will get your answer prepared as soon as possible. Thank you for your patience. While you are getting the model number also do a few things before replying back, first kill power to the dryer at the breaker for a few minutes restore power. Then try to start a cycle, if it does not work and you have it set on the auto dry selection try putting it on a timed dry cycle and see if it will run. Please try those two things and respond back with the model number of the dryer so I can give you model specific information. The model number is ***** on a tag of the dryer door frame just behind the dryer door. Thanks.