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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My fridge does not crush ice or dispense whole cubes,

Customer Question

my fridge does not crush ice or dispense whole cubes
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: whirlpool gold about 9 years old
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: i have checked the front panel switches and tested them and they are ok
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  1. So it does not dispense ice at all?
  2. Does the water dispenser still work?
  3. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 1 year ago.
does not dispense ice at all
water dispenser still works
Customer: replied 1 year ago.
I have already checked both switches on the control panel and they are both active the ice does not crush oar dispense
Expert:  Kelly replied 1 year ago.

Do you have a meter to perform any electrical testing with to see if power is getting sent to the auger motor?

Customer: replied 1 year ago.
not now I borrowed one the last time
I did check the blades and they are not bent or worn
I am beginning to wonder if you guys are just wanting to make money with a random list of questions to lead customers int buying your servives
Expert:  Kelly replied 1 year ago.

Sorry you feel like that. I am not sure how me asking questions to determine how to proceed makes me more money, but maybe someone else can give you some magic dust to sprinkle. I will place your question back to the list, good luck.

Customer: replied 1 year ago.
no need I will look elsewhere for answers thank you for your participation