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Our front load washer door lock light is flashing and door

Customer Question
won't open and washer won't...
Our front load washer door lock light is flashing and door won't open and washer won't start.
Submitted: 1 year ago.Category: Appliance
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Answered in 5 minutes by:
8/14/2016
Appliance Technician: Kelly, Appliance Technician replied 1 year ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,857
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Is the pump running, too?
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Customer reply replied 1 year ago
No nothing is working...can't open door and no lights go on except for flashing door lock
Customer reply replied 1 year ago
Are you there??
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Any clicking or buzzing at the door lock or is it all quiet with just the lock light flashing?

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Customer reply replied 1 year ago
No clicking or buzzing...just the usual "ding sound when I press lock or start
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

Hmm, it sounds like a lock failure if the pump is not running. Do you know what model the washing machine is?

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Customer reply replied 1 year ago
Whirlpool Duet, top of the line, 2yrs old
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

There are screws along the back edge of the top panel. Once removed, the top will slide back and off. Once it is off, you can reach down and manually unlock the door to get to the model tag.

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Customer reply replied 1 year ago
The model # for the companion dryer is WED94HEAWO.
Appliance Technician: Kelly, Appliance Technician replied 1 year ago

So it is probably a WFW94HEAW0. Please allow me just a few minutes to prepare some information for you, thank you!

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Appliance Technician: Kelly, Appliance Technician replied 1 year ago

The door lock is number 6 in the diagram at the link below.

CLICK HERE

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

Please let me know if you have additional questions or need clarification. Please remember to rate before you leave, using the stars at the top of the page. Thank you so much!

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,857
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Experience: Highly accurate diagnostician with over 30 years experience!

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