How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21966
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Dryer is stuck in cool mode. Will not heat, dv419aew/xaa

Customer Question

dryer is stuck in cool mode. Will not heat
JA: What's the make and model of your dryer? And can you guesstimate how old it is?
Customer: dv419aew/xaa approx. 5 years old
JA: Do you plan on doing the work yourself?
Customer: depends on how complicated it is...
JA: Anything else we should know to help you best?
Customer: nope
Submitted: 11 months ago.
Category: Appliance
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Does the motor start and stay running, even though it is not heating?
Customer: replied 11 months ago.
Expert:  Kelly replied 11 months ago.

Thank you. Do you have a meter to test the resistance of the temperature sensor with?

Customer: replied 11 months ago.
Expert:  Kelly replied 11 months ago.

Thank you. With no meter to test with, it is impossible to know for certain, but the behavior you are seeing is the result of the temperature sensor being out of range and telling the control that the heat is too high. So, the control responds by not allowing the relay to close to energize the heater and displaying the cool down. Would you like instructions for replacing the temperature sensor?