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The door on our Kenmore elite 12783 won't close and latch.

Customer Question
JA: Can you guesstimate how...
The door on our Kenmore elite 12783 won't close and latch.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: 665.12783 December 2013
JA: Do you plan on doing the work yourself?
Customer: if possible. we have no idea why it won't close. there are no obstructions to the racks.
JA: Anything else we should know to help you best?
Customer: it worked a couple days ago. no lights are flashing. the lights work.
Submitted: 1 year ago.Category: Appliance
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Answered in 10 minutes by:
8/14/2016
Appliance Technician: Joel Swenson,
 replied 1 year ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,409
Experience: Owner at Scott's Appliance Repair
Verified

Hello, I'm Joel and will be glad to help you today.

First you want to check the door latch strike to make sure its not bent up to far to catch the latch on the door, here is what it looks like - click here

If the door latch is not bent up then you will need to replace the door latch:

Dishwasher Door Latch

Part #: W10380262 - click here

The door latch comes with installation instructions.

*******************************************************************************

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Appliance Technician: Joel Swenson,
 replied 1 year ago

Hi there,
I was just getting back with you, I see the question is still open and I have not heard back from you is there something else I can help you with?

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Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 3,409
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Experience: Owner at Scott's Appliance Repair

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