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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15110
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My whirlpool gold gs5sgh side by side refrigerators icemaker

Customer Question

My whirlpool gold gs5sgh side by side refrigerators icemaker is not dispensing the ice down the shoot. It is making ice fine but I know longer have any motor sound when pushing the dispenser bar to download the ice?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

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On that unit typically one of two things is the cause. The actuator switch in the dispenser could be broken off the support or bad or the wiring at the bottom door hinge sometimes breaks causing that issue. The auger motor also could have failed, but I would first check the actuator switch to see if it is clicking in when pressing the dispenser or take the dispenser apart to see if it is in place as often the small plastic mounts that mount the switch break off then it does not work.

SEE PART #14 and 15 at this link..the switch and the bracket that holds it.....CLICK HERE

You would have to pop the bottom edge of the dispenser trim off and lift it up to get at the switches.

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