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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14785
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Using my new 24 inch washer dryer combination for 1st time

Customer Question

Using my new 24 inch washer dryer combination for 1st time and cannot get the door to close.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Does the door not latch?

Customer: replied 1 year ago.
the dryer door.
Expert:  Appliance Guru replied 1 year ago.

Is the female socket in tact on the dryer door?

Customer: replied 1 year ago.
it looks intact. There is a black plastic tab on the dryer that seems to need to retract for the door to close. I can push it in by hand but it pops out again when I try to shut the door.
Customer: replied 1 year ago.
I sent you photos of the socket and tab via text.
Expert:  Appliance Guru replied 1 year ago.

What is the complete model off the unit?

Customer: replied 1 year ago.
Expert:  Appliance Guru replied 1 year ago.

You may need to order this a new dryer door catch kit as that would be the most likely issue and really all it can be.


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