How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22267
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have a French door cabinet depth fridge (B36IT) and I

Customer Question

We have a French door cabinet depth fridge (B36IT) and I noticed that there is water dripping at the back of the fridge on the right side of the interior back panel. What could the issue be?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

The drain by the refrigerator evaporator is plugged and will need to be cleared. It is probably plugged with ice and just needs to be thawed. I suspect if you leave the doors open and the unit unplugged for 24 hours it will clear itself. However, I can help with accessing it manually, if you wish.

Customer: replied 1 year ago.
Will do!
Expert:  Kelly replied 1 year ago.

Just FYI, the disassembly instructions are attached!

Customer: replied 1 year ago.
we have it
Expert:  Kelly replied 1 year ago.

Excellent, thank you!