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God afternoon. My name is ***** ***** I'll be assisting you with your refrigerator today. Your issue all has to do with the door switch not triggering so the lights are being left on inside which causes the top to be hot to the touch. It also causes the damper door between the refrigerator and freezer to close so no cold air goes to the refrigerator from the freezer which is why the refrigerator won't cool. Either your door switch has failed, or more likely the door is starting to drop down and needs to be raised up to hit the door switch better when the door is closed. Below is a video on how to adjust the door so you can raise it to hit the door switch better when the door shuts if you can push the door switch by hand and get the lights to turn off. Otherwise if you push the door switch by hand and the lights stay on then you just need to replace the door switch.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?