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Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2613
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Trying to understand what is wrong with my machine, the

Customer Question

trying to understand what is wrong with my machine
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: the cycles seem off
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: no just for a few minutes
JA: Do you plan on doing the work yourself?
Customer: if its relatively simple yes
JA: Anything else we should know to help you best?
Customer: just trying to see if its something simple or requires a repair person
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 1 year ago.

Hello, this is Dave. Sorry to hear you are having problems. What is the appliance? Washer, dryer etc.? What is the brand and model number. Thanks.

Customer: replied 1 year ago.
kenmore washer model(###) ###-####
Expert:  Appliance Tech Dave replied 1 year ago.

Thanks. The dial has a D-flat that lines up with the same on the timer shaft. If someone turned the dial instead of the know it may have shifted out of position. You will need to remove the knob and lift off the dial to reposition it. Removing the knob is a little tricky on this one and you need to get to the back of the timer to release it. Here is a link to a video on a similar washer but the timer and knob come apart the same way. Timer knob removal.

Expert:  Appliance Tech Dave replied 1 year ago.

How did it go? Do you still need help?